Firebrand Digital Solutions are a digital start-up specialising in Direct-to-Customer eCommerce.
Founded by the husband and wife team of Marc and Helen Shuttle, who bring a wealth of experience from a wide variety of backgrounds to the business, including both traditional and digital retail, digital marketing, and brand development.
At Firebrand Digital, Customer Service – and more importantly the Customer Experience – are of the utmost importance.
Like many who get into the eCommerce space, we initially started working with suppliers from China – lured in by the impressive profit margins, ability to serve a worldwide audience, and the relative ease to get started.
But logistics were a nightmare, and we quickly realised that many of our customers suffered a poor experience thanks to this business model.
And whilst we were successful, we knew that our customers deserved better.
That’s why we now focus solely on serving the UK market with only UK-based suppliers.
Our customers no longer suffer long delivery times, tracking services that are difficult to follow and need translating into English, or buying products that have undergone poor quality control tests before being dispatched.
Helen was literally born into the retail business! The family home she grew up in also had its own shop attached – selling everything from groceries to furniture, from fertiliser to wedding gifts and more!
Upon entering Virgin Megastores in her 20’s, it took Helen less than a year to go from Sales Assistant to Assistant Manager, and just one more year to Store Manager, where she was responsible for over 20 staff at a location with over £1m a year turnover.
Upon leaving Virgin, Helen joined its competitors in HMV, working at stores across the UK, Ireland and Canada.
Comprising of The London Eye, Madame Tussauds, Sea Life Aquarium, Shrek’s Adventure and The London Dungeons’ – Helen was responsible for over £3m of stock daily across the Clusters’ range of gift shops, online stores, self service machines, and more.
Marc has shown entrepreneurial tendencies from an early age, along with both a creative and technical flair that has seen him work in everything from coding and programming to video production!
Playing in a number of bands, Marc not only strived to write and record music, and play live events, but would also spend hours making copies of the bands CD’s – including designing, printing and cutting all the inserts – as well as producing T-shirts and other merchandise to sell to fans.
Not content with merely coming up with a name and logo, Marc helped develop the stories and ideologies behind each brand to fully-flesh them out and help them appeal to their ideal audiences.
Initially started as a video marketing consultancy and production agency, Firebrand Video quickly became an all-encompassing digital marketing agency, bringing in elements of PPC, SEO, SMM and EMM to give his clients rounded and effective marketing strategies for their businesses.
Company Number: 13001181
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